The offer agreement

for hosting services, domain name registration, server provision, colocation, and related services

BILLUR COM LLC
Republic of Uzbekistan, Tashkent

This document is a public offer by BILLUR COM LLC (hereinafter — the Service Provider) and defines the terms for providing hosting services, domain name registration, virtual and dedicated servers, colocation, SSL certificate issuance, and other related services.

1. General Provisions. Offer Status and Acceptance

1.1. These Terms constitute a public offer in accordance with the civil legislation of the Republic of Uzbekistan and are addressed to any legally capable individual, sole proprietor, or legal entity (hereinafter — the Customer).

1.2. Full and unconditional acceptance of this offer is deemed to have occurred upon the Customer performing any of the following actions:

1.2.1. Registration of an account (personal account) on the Service Provider's website and/or control panel;
1.2.2. Placing an order for any service through the website/personal account/panel;
1.2.3. Payment of an invoice and/or topping up the personal account (balance) with the Service Provider;
1.2.4. Performing legally significant actions in the personal account (confirmations, consents, signings, requests);
1.2.5. Actual use of services (uploading data, delegating a domain, issuing a certificate, etc.).

1.3. From the moment of acceptance, the agreement on the terms of this offer is deemed concluded in electronic form, and the Customer confirms that they:

have read the text of the offer and the pricing;
understand the content and legal consequences of acceptance;
accept the terms in full without reservations.

1.4. The offer is valid indefinitely while published on the Service Provider's website in its current version.

1.5. The Service Provider may amend the offer by publishing a new version on the website. The new version takes effect no earlier than 10 (ten) calendar days from the date of publication, unless a later date is specified in the publication.

1.6. Continued use of the services after the amendments take effect constitutes the Customer's agreement with the new version.

2. Terms and Definitions

2.1. Services — the Service Provider's services, including (but not limited to):

Registration, renewal, transfer, and restoration of domain names;
Virtual (shared) hosting;
Virtual servers VPS/VDS;
Dedicated (physical) servers;
Colocation (placement of Customer's equipment in a data center);
SSL certificates (DV/OV/EV/CodeSign and others, if available);
DNS hosting, DNSSEC, domain ownership certificates/confirmations, and other related services;
Other services and licenses listed on the website/panel.

2.2. Service Provider's Website — the Service Provider's online resource and its services, including the personal account and control panel.

2.3. Personal Account / Account — the Customer's user account used for ordering services, managing them, exchanging documents, and submitting support requests.

2.4. Rate/Rate Plan — the cost and parameters of a service per period, published on the website/panel.

2.5. Personal Account / Balance — an internal record of the Customer's funds with the Service Provider, used for prepaid payment of services.

2.6. Electronic Signature / Digital Signature — a qualified electronic signature or other electronic signature recognized under the legislation of the Republic of Uzbekistan and used in the context of electronic document management/signing.

2.7. Terms not defined in this offer shall be interpreted in accordance with the legislation of the Republic of Uzbekistan, domain registry rules, ICANN, and standard business practices.

3. Procedure for Signing Statements and Documents. Legally Significant Actions

3.1. All statements, requests, confirmations, consents, and other legally significant actions provided for in this offer are submitted and received primarily in electronic form through the Customer's personal account.

3.2. Signing of statements and contractual documents is carried out as follows:

3.2.1. Individuals who are residents of the Republic of Uzbekistan sign documents using a digital signature as provided by the personal account functionality and/or the electronic document management system.
3.2.2. Foreign individuals sign documents using an electronic signature in the personal account (if available), or confirm their consent electronically by means established by the Service Provider, with mandatory submission of a color scanned copy of their passport and/or other documents upon the Service Provider's request (for verification purposes).
3.2.3. Legal entities sign documents through the personal account/electronic document management system by an authorized person using a digital signature. By agreement of the parties, certain documents may be signed in paper form.

3.3. Electronic documents signed with a digital signature are equivalent to documents on paper with a handwritten signature and have equal legal force.

3.4. The fact of the Customer's authorization in the account (login/password/2FA and other methods) is deemed proper confirmation of the identity and authority of the person performing actions, unless the Customer proves that access was compromised and notifies the Service Provider without delay.

4. Subject of the Offer. Scope of Services and Order Documents

4.1. The Service Provider undertakes to provide the Customer with the services selected by the Customer, and the Customer undertakes to pay for and accept the services on the terms of this offer.

4.2. The specific parameters of the service (resources, terms, restrictions, cost) are determined by:

The service description and rate plan on the website/panel;
The order placed in the personal account;
The invoice and payment confirmation;
Appendices/regulations/rules for specific services (if published).

4.3. An invoice generated for a selected service and/or an order in the personal account constitutes an integral part of the contractual relationship.

5. Account Registration. Identification. Account Credentials

5.1. To receive services, the Customer registers an account and provides accurate information.

5.2. The Service Provider may request documents to verify information about the Customer and may suspend the provision of services until confirmation is received.

5.3. The Customer is obligated to:

keep account credentials confidential;
ensure the security of the email and phone number listed in the profile;
immediately notify the Service Provider of any suspected unauthorized access.

5.4. All actions performed within the account are considered to have been performed by the Customer and carry legal consequences, including fund deductions, orders, settings changes, etc.

6. Cost of Services and Payment Procedures

6.1. The cost of services is determined by the rates published on the website/control panel, or by an individual commercial proposal (if applicable).

6.2. Services are generally provided on a 100% prepayment basis, unless otherwise specified for a particular service.

6.3. The payment date is the date on which funds are actually received in the Service Provider's bank account, or when confirmed by the payment system, or when credited to the balance.

6.4. The Service Provider may automatically deduct the cost of services from the Customer's balance upon renewal/payment according to the Customer's selected settings.

6.5. Bank and payment system fees are paid by the Customer, unless otherwise stated in the payment method.

6.6. A refund is available upon the Customer's application for paid but unrendered services, provided that:

the service was not activated;
no non-refundable transactions were made with third parties (registries/certificate authorities, etc.).

If third parties have withheld payments (e.g., domain registration, certificate issuance), a refund is only possible for the portion refundable under the third party's rules.

7. Electronic Document Management (EDM)

7.1. The parties recognize equal legal force of documents:

on paper with a signature/seal (if applicable);
in electronic form, signed with the digital signatures of authorized persons.

7.2. In the course of performing this offer, the parties may use electronic document management systems, including EDM operators registered in the established manner.

7.3. Documents (statements, invoices, acts, notifications) sent through the personal account or EDM system are considered received by the Customer from the moment they appear in the personal account/EDM system, or from the moment of delivery via electronic channels that allow confirmation of dispatch.

8. Confidentiality

8.1. The parties undertake to maintain the confidentiality of the Customer's account credentials (passwords, keys, tokens, access data), as well as information accessed in the course of performing the offer.

8.2. The Service Provider has access to the Customer's data exclusively:

to provide technical support for the services;
to investigate incidents, complaints, and violations;
to comply with legal requirements and requests from competent authorities.

8.3. The Service Provider is not liable for damages incurred by the Customer as a result of disclosure or loss of account credentials due to the fault of the Customer or third parties.

8.4. Any person who uses access to the account and has been authorized may be regarded by the Service Provider as a representative of the Customer until the Service Provider receives notification of a compromised access and the verification/recovery procedures are completed.

9. Anti-Corruption Clause

9.1. The parties undertake to comply with the anti-corruption legislation of the Republic of Uzbekistan and not to engage in any actions that may violate such norms, including offering, promising, authorizing, or making illegal payments or remuneration in any form.

9.2. In the event of a breach of anti-corruption obligations by one party, the other party has the right to unilaterally and extrajudicially withdraw from the performance of the offer (terminate the contractual relationship) by notifying the breaching party. Losses related to such termination shall not be compensated, unless otherwise provided by mandatory legal norms.

10. Acceptable Use Policy

10.1. The Customer undertakes to use the services lawfully and in good faith, without violating the rights of third parties or creating threats to the infrastructure.

10.2. The following are prohibited:

Distribution of malware, botnets, phishing, or fraud;
Sending spam and actions leading to IP addresses/domains being added to blacklists;
Attacks (DDoS, brute force, scanning), unauthorized access;
Posting content prohibited by law, or infringing on copyright and related rights;
Use of open proxies/VPNs/public anonymizers, if this causes abuse, complaints, and blocking;
Generating excessive load not covered by the rate plan.

10.3. The Service Provider may impose limits and technical restrictions under rate plans (CPU/IO/connections/mail/traffic, etc.) and apply infrastructure protection measures.

11. Service Descriptions and Special Terms

11.1. Domain Name Registration

11.1.1. Registration of domains in the .UZ zone is carried out in accordance with the rules of the .UZ domain zone administrator and applicable registry regulations.

11.1.2. Each domain zone has its own registry rules, including requirements for administrator data, delegation, registration/renewal periods, recovery periods, and grounds for blocking/deletion. The Customer undertakes to comply with the rules of the relevant registry.

11.1.3. The Service Provider provides domain registration, renewal, transfer, and restoration services as a registrar, reseller, or partner of other registrars/registries. The actual scope of operations depends on the policy of the relevant registry.

11.1.4. The Customer must provide accurate domain administrator data. If inaccuracies are detected, the registry and/or the Service Provider may refuse registration, suspend delegation, or delete the domain in accordance with the zone's rules.

11.1.5. Premium domains: if a domain is identified as premium by the registry, the Service Provider may:

decline registration and return funds/credit them to the balance (to the extent not withheld by third parties), or
offer registration at the registry's price — only after the Customer's electronic consent and full payment.

11.1.6. After registration, some data may be published in WHOIS/similar services to the extent determined by the registry/ICANN. The Service Provider does not control the scope or timing of publication, which is determined by the registry.

11.1.7. The Customer is independently responsible for monitoring domain renewal deadlines and the consequences of untimely renewal.

11.2. Virtual (Shared) Hosting

11.2.1. The service includes hosting of websites/files/databases/email on the Service Provider's servers and access to the control panel.

11.2.2. It is prohibited to host malicious scripts, proxy scripts, or materials that violate the law, or to use hosting for spam or attacks.

11.2.3. The Service Provider may restrict/block the service in the event of a breach of the offer, excessive load, or threats to the infrastructure.

11.2.4. Backup copies, if performed by the Service Provider, are not guaranteed and do not replace the Customer's obligation to make their own backups.

11.2.5. Email restrictions and sending limits may be imposed by the Service Provider to protect anti-spam reputation.

11.3. VPS/VDS

11.3.1. A VPS/VDS provides a virtual environment with parameters defined by the rate plan/order.

11.3.2. The Customer independently administers the server and is responsible for the OS, software, security, data, and all actions performed from the server.

11.3.3. The Service Provider is not responsible for the consequences of the Customer's actions with administrative rights.

11.3.4. The Service Provider may temporarily suspend a VPS/VDS in the event of complaints, malicious activity, infrastructure threats, and/or violations of the acceptable use policy.

11.4. Dedicated Server

11.4.1. A dedicated server is provided for lease on the terms of the rate plan/order/commercial proposal. The equipment remains the property of the Service Provider, unless otherwise agreed.

11.4.2. The Customer is responsible for configuration, security, data, and the consequences of operation.

11.4.3. Hardware maintenance (replacement of worn components) is performed by the Service Provider, but the Service Provider is not liable for data loss due to hardware failures.

11.5. Colocation

11.5.1. Colocation provides the Customer with the ability to place their own equipment in the Service Provider's data center (or a partner facility), with power, communication channels, and climate-controlled conditions within agreed parameters.

11.5.2. Service parameters (rack units/rack, power, traffic, IP addresses, access) are defined by the rate plan/commercial proposal/order and are deemed agreed upon after payment.

11.5.3. Prior to equipment placement, the Customer must ensure its proper working condition and safety (absence of defects, overheating, short circuits, etc.) and bears responsibility for the consequences of equipment malfunctions.

11.5.4. The Customer must provide information about the equipment (models, serial numbers, power consumption, contact persons) and update it when changes occur.

11.5.5. Exceeding power/heat dissipation limits is prohibited. The Service Provider may require that the load be brought within the norms, modify the terms, or restrict the operation of the equipment until the violations are remedied.

11.5.6. Data center access rules (schedule, passes, visit windows) are defined by the facility's regulations and communicated to the Customer. The Customer must comply with the facility's internal security requirements and regulations.

11.5.7. "Remote hands" service is not provided. All physical work with equipment is performed by the Customer personally or by their authorized representatives in accordance with the facility's access procedures.

11.5.8. Upon termination of colocation, the Customer must remove the equipment within an agreed period. If the equipment is not removed, the Service Provider may move it to responsible storage with accrual of charges; if the Customer fails to respond for more than 30 calendar days, the Service Provider may act in accordance with the legislation of the Republic of Uzbekistan (including sale/disposal to cover costs).

11.6. SSL Certificates

11.6.1. SSL certificates are provided in accordance with the rules of the Certificate Authorities (CAs). Available types and prices are published on the website/panel.

11.6.2. OV/EV/CodeSign certificates require validation. Timelines depend on the CA and the timeliness of document submission by the Customer.

11.6.3. The Service Provider is not responsible for delays caused by the CA or the Customer's failure to provide documents, and does not control the CA's issuance process.

12. Technical Support

12.1. The Service Provider provides support for issues related to service functionality and infrastructure availability through the channels listed on the website/in the personal account.

12.2. Support does not include programming, development, website customization, code optimization, or administration, unless ordered as a separate service.

12.3. Official requests are those submitted through the personal account/panel or via EDM. The Service Provider may decline to fulfill requests submitted outside official channels if the Customer cannot be identified.

12.4. The Service Provider may decline to fulfill requests if doing so could compromise security, service functionality, or contradict the regulations.

13. Blocking and Account Deletion. Suspension of Services

13.1. The Service Provider may block services and/or the account in full or in part in the event of:

Violation of the offer or legislation;
Complaints regarding spam/attacks/malicious activity;
Threats to the security of the infrastructure;
Provision of inaccurate data;
Non-payment;
Requirements from competent authorities.

13.2. Blocking means temporary restriction of access until violations are remedied/payment is made. Account deletion means termination of the relationship and the inability to use services further.

13.3. In the event of blocking/deletion due to the Customer's fault, no refunds are issued, except as expressly provided by law.

14. File Storage in the Event of Non-Payment. Data Deletion

14.1. In the event of non-payment, the Service Provider may delete the Customer's data after the following periods from the end of the paid period or the date of blocking:

Hosting — 5 calendar days;
VPS/VDS — 5 calendar days;
Dedicated server — 10 calendar days;
Licenses and other services — 5 calendar days;
Demo period, if provided — 5 calendar days after the demo ends, if no payment is received.

14.2. Prior to data deletion, the Service Provider may retain the account and access to the control panel at its own discretion. The account and associated data may subsequently be deleted without additional notice.

14.3. The Customer is solely responsible for ensuring data backups. The risk of data loss due to non-payment is borne by the Customer.

15. Customer Rights and Obligations

15.1. The Customer is obligated to:

15.1.1. Comply with the offer, rate plans, regulations, and registry/CA rules;
15.1.2. Provide accurate data and keep it up to date;
15.1.3. Pay for services on time and monitor renewal deadlines;
15.1.4. Ensure the security of the account, passwords, and digital signatures;
15.1.5. Not post prohibited content or engage in prohibited activities;
15.1.6. Independently ensure data backups;
15.1.7. Promptly respond to notifications from the Service Provider regarding violations.

15.2. The Customer is entitled to:

15.2.1. Receive services within the paid period;
15.2.2. Contact support through official channels;
15.2.3. Receive documents (invoices, acts — if applicable) through the personal account/EDM;
15.2.4. Discontinue services at the end of the paid period, unless otherwise provided by the service rules/registry.

16. Service Provider Rights and Obligations

16.1. The Service Provider is obligated to:

16.1.1. Provide services within the paid scope and technical capabilities;
16.1.2. Maintain records of payments and usage;
16.1.3. Ensure the confidentiality of the Customer's account credentials within the scope of Section 8;
16.1.4. Inform about changes to the offer by publishing them on the website.

16.2. The Service Provider is entitled to:

16.2.1. Suspend services for maintenance/repair, including emergency work;
16.2.2. Impose technical restrictions and infrastructure protection measures;
16.2.3. Block/suspend services and the account in the event of violations;
16.2.4. Request documents and data confirmations;
16.2.5. Engage third parties (registries, CAs, data centers) for service delivery;
16.2.6. Modify rates and terms in accordance with the rules of this offer.

17. Liability of the Parties

17.1. The Customer is liable for content, actions from the account/servers, and compliance with legislation and registry/CA rules.

17.2. The Service Provider is not liable for:

The quality of external communication channels and the internet outside the Service Provider's infrastructure;
The operation of the Customer's software and its configuration;
Losses incurred by the Customer, including lost profits, unless otherwise provided by law.

17.3. The Service Provider's liability is limited to the cost of paid but unrendered services, unless otherwise established by mandatory legal norms.

18. Force Majeure

18.1. The parties are released from liability in the event of force majeure circumstances (natural disasters, government acts, mass outages, accidents, DDoS attacks, etc.).