The offer agreement

The Contractor ООО «BILLUR COM», represented by Director Akilkhanov Firuz Bakhtierovich, acting under the Charter, on the one hand, and the Customer ____________________________________________________________ represented by ____________________________________________ acting on the basis of ________________________, on the other hand, hereinafter jointly referred to as the "Parties", have concluded this Agreement as follows:

1. Subject of the Agreement

1.1. The Contractor provides the Customer with the following services:

• hosting of websites (files and other information) on Contractor resources connected to Internet transport and information channels (hereinafter "Hosting Services") https://www.billur.com/hosting;
• registration (and re-registration) of domain names (hereinafter "Domain Services") https://www.billur.com/domains;
• provision of virtual server services (hereinafter "VPS Services") https://www.billur.com/vps;
• provision of physical server services (hereinafter "Server Services") https://www.billur.com/servers;
• services for activation of SSL https://www.billur.com/ssl and NFT certificates https://www.billur.com/nft
• provision of other related additional services listed on https://www.billur.com. Management of such services is performed by the Customer independently using licensed software. The Customer accepts and pays for such services. The scope and period of requested services are determined by the amount of the advance payment made by the Customer.

1.2. The composition and price of services are determined based on the Contractor tariffs posted on the Contractor website and/or in the Control Panel, as well as orders submitted by the Customer to the Contractor via the Contractor website or via the Control Panel.

1.3. The Contractor is a certified Registrar of the Unified Integrator UZINFOCOM for domain names in the .uz zone.
Any actions with domain names in the .uz zone are performed in accordance with the current version of the Regulations on the procedure for registration and use of domain names in the "UZ" domain.

1.4. Any actions with domain names in international zones are performed in accordance with the applicable technical regulations and ICANN policy rules, as well as rules set by the registry owners.

2. Order of performance

2.1. Services are provided to the Customer from the moment payment under the Agreement and the invoice is received. The invoice is an integral part of the Agreement and must strictly correspond to the services chosen and paid by the Customer via formalized requests to the Contractor, in particular from the Control Panel. Orders sent to the Contractor in this manner are recognized by the Parties as full documents having simple written form.

2.2. The Contractor has the right to engage third parties (partners), transferring Customer data (including personal data of Customer employees and representatives) to the extent and in the manner necessary for high quality provision of services to the Customer.

2.3. The Customer independently controls the types and volumes of ordered Services and the payment for Services.

2.4. The Customer is provided access to the Control Panel to manage the Services.

2.5. In the framework of the Agreement the Contractor provides services and consultations (technical support) to the Customer regarding provision of the services.

2.5.1. Interruptions may occur due to actions or omissions of third parties and/or failure of transport and information channels outside the Contractor resources, as well as due to necessary preventive works of the Contractor.

2.5.2. Response time to Customer requests depends on the complexity of the issue and the load of the Contractor technical service, however the Contractor undertakes to make all reasonable efforts to minimize the response time.

2.6. The Contractor reserves the right to refuse to provide the selected service to the Customer due to technical impossibility of providing such service.

2.6.1. The refusal is communicated to the Customer by sending an appropriate written notice (including by email).

2.6.2. Funds for a service not provided are not charged, and if charged - are returned to the Customer balance.

2.7. The Contractor undertakes to timely inform the Customer of changes in prices and/or terms of the Agreement.

2.8. In case the Contractor introduces changes to the Agreement, the Contractor shall publish such changes on its website. Information about changes is brought to the attention of the Customer by publication on the Contractor website and/or by sending a notice to the Customer by email to the main contact address.

2.8.1. Changes take effect not earlier than 10 (ten) calendar days from the moment of their publication. The Customer independently monitors such changes and if the Customer agrees with such changes the Agreement continues with the indicated changes.

2.8.2. If the Customer disagrees, the Customer must notify the Contractor within 10 (ten) calendar days by sending a message from the Control Panel, in which case the Agreement terminates and services cease to be provided at the Customer initiative from the moment the changes take effect.

2.9. The Contractor s obligations to provide services are reciprocal to the Customer obligations under the Agreement, therefore the Contractor has the right to suspend service provision in the following cases:

• if, in the Contractor reasonable opinion, use of services by the Customer may harm the Contractor and/or cause failure of Contractor or third party technical and software resources;
• in case of Customer breach of the Agreement terms, including the Rules for registration and renewal of domain names published on the Contractor website and the Rules of use of Hosting Services.

2.10. Services are provided with possible interruptions. Interruptions may be caused by actions or omissions of third parties and/or failures of transport and information channels outside Contractor resources, as well as necessary preventive repairs and maintenance of Contractor equipment, including emergency circumstances.

Features of providing Domain Registration Services:

2.11. The Contractor takes all actions within its control to register the domain name chosen by the Customer in accordance with the Rules for registration and renewal of domain names. The Contractor does not guarantee that the chosen domain name will not be taken by a third party during the time between Customer payment and the technical procedures of registration.

2.11.1. The Contractor ensures updating Registry information when administrator details are changed.

2.11.2. The Contractor performs renewal (re-registration) of a domain based on Customer requests. The renewal service is considered rendered at the moment the Registry records the renewal. The domain registration is extended for the period selected by the Customer in the request, counting from the previously established expiration date.

2.11.3. The Customer independently monitors expiration of administered domain registrations and, if needed, submits renewal requests from the Control Panel.

2.12. If the Customer does not renew domain registration by the deadline or within the period defined by the zone rules, and the domain enters Redemption period up to 30 days, then all http/https requests to the Customer domain may be redirected to the Contractor service page to inform about temporary unavailability. In case of renewal, domain delegation is restored within 3 (three) business days from receipt of payment for renewal.
Features of providing VPS Services:

2.13. The Contractor provides the Customer with VPS service in accordance with the Service Level Agreement posted on the Contractor website.

2.14. The Contractor installs on the provided virtual server (VPS) software necessary for correct VPS operation and quality service delivery.

2.15. The Customer agrees not to remove the software specified in clause 2.14. If the Customer removes such software, the Contractor is not responsible for performance of the VPS or preservation of Customer data.

2.16. The Contractor, if technically possible, undertakes to install and configure physical server(s) on the site provided with permanent connection to the Contractor local network and start providing Services within 5 (five) business days from receipt of the Customer server order.

2.17. The Customer is provided with physical server(s) rent under installation and placement conditions determined by the Contractor and according to configuration specified in the Control Panel and in accordance with the Service Level Agreement on the Contractor website.

3. Service fees and payment procedure

3.1. Service fees are set in the national currency of the Republic of Uzbekistan and are determined by tariffs published on the Contractor website or in the Control Panel.

3.2. Payment for services provided to the Customer is made on the basis of an invoice which the Customer generates independently in the Control Panel.

3.3. Payment notification is sent by the Contractor to the Customer by email to the main contact address at least 5 (five) calendar days before the payment due date.

3.4. Payment for all services provided to the Customer is made to the Contractor bank account in advance via bank branches, payment systems or other methods specified in the Control Panel.

3.5. If payment is not timely, the Contractor has the right to suspend service provision until the Customer tops up the balance with an amount sufficient to pay for the Service. If the Customer balance is insufficient, the Contractor may unilaterally refuse to provide the Service.

Storage of files in case of nonpayment

3.6. If payments are not received within 10 (ten) calendar days after the end of the trial period, or within 5 (five) calendar days after the paid hosting period expires or from the moment of account suspension for other reasons, or within 10 (ten) calendar days after the paid period expiration or account suspension for physical server provision, or within 5 (five) calendar days after VPS paid period expiration or account suspension, or within 5 (five) calendar days after license paid period expiration or suspension, the Contractor may delete all Customer files stored on Contractor equipment. The Customer account and Control Panel access may remain for a period determined by the Contractor. Later the account and related information may be deleted by the Contractor without further notice to the Customer.

4. Term of the Agreement

4.1. The Agreement is concluded for an indefinite period until the Parties fulfill all their obligations.

4.2. The Agreement enters into force from the moment of signature by the Parties, and for the Contractor in terms of performance it starts from receipt of the first advance payment to the Contractor account.

5. Termination procedure

5.1. Each Party may unilaterally withdraw from the Agreement by sending the other Party appropriate written notice (including by email). If there are no claims between the Parties, the Agreement is considered terminated 10 (ten) calendar days after receipt of such notice.

5.2. In case of material breach of the Agreement by one Party, the other Party has the right to unilaterally terminate the Agreement by notifying the breaching Party in writing (including by email).

5.3. Hosting services provision may be suspended at the Customer request, without direct Contractor fault, by refusing to prepay hosting services for the next period or based on written notice (including by email). Resumption is done by payment in advance for Contractor hosting services.

5.4. The Contractor reserves the right to terminate the Agreement, in particular, due to technical impossibility of service provision, by sending the Customer written notice (including by email). The Agreement will be considered terminated after 10 (ten) calendar days from receipt of such notice, unless the Customer notifies the Contractor in writing of disagreement with termination within 10 (ten) calendar days.

5.5. The Contractor has the right to stop providing Services and to unilaterally terminate the Agreement if the Customer violates any provision of the Registration and Renewal Rules or the Rules of Use of Hosting Services. The Contractor sends a notice of violation to the Customer email at the time of violation and may immediately suspend Services.

6. Liability of the Parties

6.1. In case of nonperformance by either Party of any provision of the Agreement, disputes shall be resolved through negotiations. If settlement by negotiations is impossible, disputes are resolved in accordance with the laws of the Republic of Uzbekistan taking into account clause 6.2.

6.2. The Customer is solely responsible for the content of information transmitted by the Customer or any person using the Customer network credentials and Contractor resources, including its accuracy and legality. The Contractor is not responsible for the content of information transmitted by the Customer.

6.3. The Customer shall keep confidential its account credentials (Login and Password and other identification information).

6.4. The Contractor is not liable for any damage incurred by the Customer due to disclosure of Customer credentials. Any person who provided credentials and other confidential identification information to the Contractor or used them to authorize in the Control Panel is treated by the Contractor as a representative of the Customer acting on the Customer behalf.

6.5. By using the Contractor services the Customer is responsible for harm caused by its actions or omissions (personally or by any person using its credentials) to persons, legal entities (including the Contractor), the state or public morals. The injured party has the right to claim compensation from the Customer.

6.6. The Contractor is not liable for delays, interruptions and inability to use Contractor resources that occur directly or indirectly due to actions or omissions of third parties and/or failures of transport and information channels outside the Contractor resources.

6.7. Parties are not liable for nonperformance caused by force majeure. Force majeure includes natural disasters, industrial catastrophes, hostilities, civil unrest, strikes, adoption of legal acts preventing performance, terrorist acts, DDoS attacks on Customer or Contractor resources, and other events beyond Party control. The affected Party shall notify the other Party within two weeks of occurrence.

6.8. Any services provided to the Customer relate to the Internet operation. The Contractor is not liable for changes in properties, functions and quality of services unless explicitly stated in the Agreement. The Contractor is not responsible for quality, error freeness and absence of malware in software used on Contractor servers or on other Internet servers, unless the software is developed by the Contractor.

6.9. The Customer must provide accurate data in the Agreement, related documentation, on the Contractor website and in the Control Panel and promptly notify the Contractor of changes.

6.10. Liability for providing false data and consequences lies with the Customer. The Contractor may request documents confirming Customer information. Failure to provide such documents on time entitles the Contractor to suspend Services.

6.11. If the Customer provides false information about the domain administrator, the Customer shall compensate all losses of the Contractor related to such information. If a third party files a claim against the Contractor due to false Customer data, the Customer shall reimburse all Contractor expenses related to claim defense. The Contractor notifies that knowingly false information is subject to legal liability under the Republic of Uzbekistan law.

6.12. If the Contractor confirms incomplete service provision, the service price may be recalculated and the difference credited to the Customer account. Compensation cannot exceed the cost of services provided in the year prior to the claim.

Features of liability for Domain Registration Services:

6.13. The Contractor is not liable for inability to register or renew a domain in cases not caused by the Contractor, including when registry or registrar issues prevent registration in the given zone.

6.14. The Contractor is not liable if it is impossible to hide administrator data in public WHOIS by private person status if the registry does not support this function or if the registrar used by the Contractor does not provide it. The Customer cannot claim compensation for WHOIS data publication.

6.15. The Contractor is not liable for registration failure if the Registry already has a prior request for the same domain from another registrar, or the domain is reserved by the Registry, or if the Registry returns incorrect availability status, or other technical reasons preventing registration.

6.16. The Contractor is not liable if the domain name is reserved or in a stop-list approved by the zone owner.

6.17. The Contractor is not liable if the chosen domain has a special premium price set by the Registry and differs from declared price.

7. Dispute resolution

7.1. Disputes shall be resolved through negotiations and claims. Claims related to service provision shall be sent by the Customer to the Contractor mailbox or legal address, with possible duplication to contact@billur.com. The Contractor reviews a claim within 30 (thirty) working days from receipt.

7.2. All disputes not resolved amicably shall be referred to the court at the Contractor location in accordance with the laws of the Republic of Uzbekistan.

8. Other terms

8.1. If the Customer uses Contractor services to collect, store and process personal or confidential data, the Customer must ensure security of such data in accordance with applicable law.
Terms of participation in the Partner Program

8.2. By participating in the Partner Program the Customer must comply with the Program rules posted on the Contractor website which form an integral part of the Agreement.

8.3. The Contractor may at any time cancel accrued Bonuses, change or recalculate them at its discretion. Bonuses are deleted upon account deletion and are not recoverable.

8.4. In cases required by the law of the Republic of Uzbekistan the Contractor must disclose Customer credentials to competent authorities.

Communication channels

8.5. Parties recognize electronic documents and EDО as legally binding on par with simple written form, except for claims and documents that require original written form.

8.6. Parties accept full responsibility for actions of persons with access to communication channels.

Anti-corruption clause

8.7. Parties shall comply with anti-corruption laws of the Republic of Uzbekistan and shall not undertake actions violating such laws, including offering or making illegal payments or bribes to any persons or entities.

8.8. In case of breach of clause 8.7 by a Party, the other Party may unilaterally and extrajudicially terminate this Agreement. Parties shall not compensate each other for losses in such termination.

Confidentiality

8.9. Parties shall ensure confidentiality of Customer account credentials (passwords for access to Contractor technical resources and other identifying information).

8.9.1. The Contractor has access to Customer information solely to ensure technical service provision or upon receipt of third party claims regarding possible Customer violations of the Agreement or rules posted on the Contractor website.

8.9.2. The Contractor is not liable for damage caused by disclosure, loss or inability to access credentials. Any person who provided passwords or identification information to the Contractor or used them to authorize in the Control Panel may be treated by the Contractor as acting on behalf of the Customer.

8.9.3. In case of credential loss the Customer must contact the Contractor immediately with a formal request for recovery and provide documents requested by the Contractor to confirm identity and authority.

9. Final provisions

Consent to personal data processing

9.1. By signing the Agreement the Customer consents to processing of Customer personal data by the Contractor, namely: surname, name, patronymic, address (including postal), phone/fax, email, banking details, taxpayer ID, passport data, photo and other personal data for purposes of concluding and executing the Agreement and complying with laws. Transfer of personal data to Contractor partners is necessary for payments, SMS and email notifications, domain registration and SSL orders. Processing may be automated or not. Consent is valid indefinitely and may be withdrawn by written statement to the Contractor.

9.2. By concluding the Agreement the Customer agrees to receive promotional materials and informational messages from the Contractor and its partners.

Electronic document flow

9.3. Parties recognize equivalence of handwritten signatures and originals, facsimile reproductions or any analogs used in relation to documents under this Agreement. The Agreement may be concluded using facsimile provided Parties exchange signed copies via electronic channels.

9.4. Parties may use qualified electronic signatures and EDО for document exchange. Electronic documents signed by electronic signature are equivalent to paper documents.

9.5. By concluding the Agreement the Customer confirms it has read the Rules for registration and renewal of domain names and the Rules of use of Hosting Services posted on the Contractor website, agrees with the terms, tariffs and rules and permits use of Customer data for informational support under the Agreement.

14. Details